US Shipping Policy


Free Shipping

We are happy to offer FREE ground shipping for all orders over $35 delivered to the contiguous 48 United States!

United States Shipping Origin and Delivery Times

Most US orders ship from our warehouse in Hazlewood, MO and typically ship via UPS or FedEx Ground although some items may ship via other methods or from our San Francisco headquarters.  Delivery times vary, but usually are between 1-6 business days depending on distance from the originating warehouse.


Canada Shipping Origin and Delivery Times

For your convenience, Brondell ships orders directly from our warehouse in Toronto, ON to destinations within Canada. This eliminates the expensive brokerage and other fees associated with shipping across the border and speeds up shipping time significantly.  We also calculate and collect all applicable GST, PST and HST at time of checkout to make the process quick and simple. The total due at checkout is your final cost, there are no additional fees and no more cross border hassles!

Please note: all pricing is listed in US dollars and all payment processing is in US dollars.

Brondell ships all Canadian orders within 1-2 business days and allows approximately 2-6 days for delivery.  Expedited shipping is available as an option during checkout. While many orders ship UPS or FedEx Standard Ground, in some instances your order will ship best way possible, which can include Canada Post, Purolator, etc.  We provide the tracking information once the product has shipped so you will always know the status of your order.  Brondell is proud to offer better service and shipping options of our bidet toilet seats, bidet attachments, and heated toilet seat products.

If you have any additional questions, please don’t hesitate to contact us toll free at 888-542-3355.


Alaska, Hawaii & International Shipping

Shipping charges on orders delivered outside the 48 contiguous United States and Canada are calculated on a case-by-case basis and shown during the checkout process.  Simply place your order online to get a real-time shipping quote or call us and we'll be happy to assist you.


Expedited Shipping

We can ship all of our items by expedited service including overnight, 2nd day, and 3rd day.  Real-time expedited shipping quotes are available during the checkout process or call us and we are happy to assist you.


Inclement Weather Advisory

Deliveries may occasionally be delayed due to inclement weather (snow storms, etc.), including natural disasters. Please check directly with the delivery carrier for your order if your package has been delayed. Brondell is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions, and we will not issue refunds (full or partial) should these circumstances arise.


Order Processing

We typically ship all orders next business day excluding holidays.  Orders place prior to 9am pst have a good chance of shipping the same day, but that is not guaranteed.  If you need assistance with an expedited order, please call us to confirm shipping times.


Signature Required at Delivery

In some cases, we may need a signature at time of delivery.  If you are unavailable to sign and receive shipment after 3 attempts and the shipping carrier returns the order, you will be responsible for all restocking fees and shipping charges on products that are returned to our warehouse.


Order tracking

Brondell will email you an order confirmation immediately after your order has been placed and we follow up with another email with tracking information once your order has shipped.  You can login to your account anytime to check the status of your order.