• I’m in the Continental US. When will I receive my order and how will it ship?

    When Flat Rate Shipping is selected upon checkout, bidets, air filters, and water filtration systems ship UPS Ground from Illinois within 1-2 business days.  Small replacement parts and accessories ship USPS Priority Mail from San Francisco within 1-2 business days.  If you need assistance with an expedited order, please call us to confirm shipping times.

  • Do you offer expedited shipping?

    We can ship all of our items with UPS expedited services including Next Day, 2nd Day Air, and 3Day Select.  Real-time expedited shipping quotes are available during the checkout process or call us for assistance.

  • When will I receive tracking information?

    Brondell will email you an order confirmation immediately after your order has been placed and we follow up with another email with tracking information once your order has shipped.  You can login to your account anytime to check the status of your order.

  • Do you require a signature upon delivery?

    In some cases, we may need a signature at time of delivery.  If you are unavailable to sign and receive shipment after 3 attempts and the shipping carrier returns the order, you will be responsible for all restocking fees and shipping charges on products that are returned to our warehouse.

  • I’m in Alaska or Hawaii. What are my shipping charges?

    Shipping charges on orders delivered outside the 48 contiguous United States and Canada are calculated on a case-by-case basis and shown during the checkout process.  Simply place your order online to get a real-time shipping quote or call us and we'll be happy to assist you.

  • I’m in Canada. When will I receive my order and how will it ship?

    Brondell ships all Canadian orders within 1-2 business days out of our Toronto, Ontario warehouse and allows approximately 2-6 days for delivery.  Expedited shipping is available as an option during checkout. While many orders ship UPS Standard, in some instances your order will ship best way possible, which can include Canada Post, Purolator, etc.  If you need assistance with an expedited order, please call us to confirm shipping times.

  • I’m in Canada. Is my total listed in USD or CAD?

    All costs are listed and processed in USD.

  • I’m in Canada. Do I have to pay for additional duties and taxes to receive my shipment?

    The total due at checkout is your final cost and there are no additional fees.  For your convenience, Brondell ships orders directly from our warehouse in Toronto, ON to destinations within Canada. This eliminates the expensive brokerage and other fees associated with shipping across the border and speeds up shipping time significantly.  We also calculate and collect all applicable GST, PST and HST at time of checkout to make the process quick and simple. 

  • Do Brondell products have a warranty?

    Brondell products are backed by some of the most comprehensive warranties in the industry. Brondell warrants that all products (excluding consumable items) shall be free from defects in material and workmanship under normal use and service.

    Residential Warranties for Brondell Products
     

    Swash 100, 250, 300, 450, 550, & 900 Bidet Seats - One Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase

     

    Swash 700 Bidet Seats - Two Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
    • 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase

     

    Swash 800, 1000, and CL825 Bidet Seats - Three Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase
    • 75% Coverage of all parts and labor for the entire product for the second year from original date of purchase
    • 50% Coverage of all parts and labor for the entire product for the third year from original date of purchase

     

    FreshSpa and PureSpa Bidet Attachment models - One Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase

     

    CleanSpa, PureSpa, and SimpleSpa Bidet Sprayers & Hot/Cold Mixing Valve models - One Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase

     

    LumaWarm Heated Toilet Seat models - One Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase

     

    H2O+ Water Filtration Systems (Models RC100, H260, H625, and H630) - One Year Limited Warranty

    • 100% Coverage of all parts and labor for the entire product for the first year from original date of purchase

     

    H2O+ Water Filtration Pitchers (Models H10-W and H10-B) - 30-Day Warranty

    • 100% Coverage of all parts and labor for the entire product for the first 30 days from original date of purchase

     

    O2+ Air Purifiers (Models P400-W, P400-B, P300-W, P300-B - Three Year Limited Warranty

    • 100% Coverage of all defects or malfunctions of all electronic parts and labor for the entire product, excluding consumable filters for the first three years from original date of purchase

     

    Exclusions and Limitations

    1. BRONDELL warrants its products to be free from manufacturing defects under normal use and service. This warranty is extended only to the ORIGINAL PURCHASER and is not transferable if you sell or otherwise transfer the product.

    2. BRONDELL's obligations under this warranty are limited to repairs or replacement, at BRONDELL's option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. BRONDELL reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. BRONDELL will not charge for labor or parts in connection with warranty repairs for the first full year from date of purchase on all products except those that may be subject to commercial use limitations.

    3. BRONDELL is not responsible for the cost of removal, return (shipping) and/or reinstallation of products. This warranty does NOT apply to:

    • Any and all replacement filters or consumable parts.
    • Damage or loss which occurs during shipment.
    • Damage of loss sustained through any natural or man-made causes beyond the control of BRONDELL, including but not limited to fire, earthquake, floods, etc.
    • Damage or loss resulting from sediments or foreign matter contained in a water system.
    • Damage or loss resulting from negligent or improper installation including installation of a unit in a harsh or hazardous environment.
    • Damage or loss resulting from removal, improper repair, modification of the product, or improper maintenance including damage caused by cleaning products, chlorine or chlorine related products.
    • Damage or loss resulting from electrical surges, electrical outages, lightning strikes or other acts which are not the fault of Brondell or which the Product is not specified to tolerate.
    • Damages as a result of normal "wear and tear" will not be considered defects.

     

    4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.

    THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY BRONDELL. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE PURCHASER. BRONDELL SHALL NOT BE RESPONSIBLE FOR LOSS OF USE OF THE PRODUCT OR FOR OTHER INCIDENTAL, SPECIAL, FOR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE PURCHASER OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL OR COSTS OF REPAIRS BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY, ARE EXPRESSLY LIMITED TO THE DURATION OF THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.


    How to Obtain Service

    To obtain repair service under this warranty, you must contact an authorized BRONDELL Service Center to obtain an RMA (Return Merchandise Authorization) number. Proof of purchase in the form of a copy of your original receipt must accompany the returned unit for the warranty to be valid. Take or ship the unit pre-paid to the closest Brondell authorized service center along with your RMA number and proof of purchase.

    To obtain your RMA number and locate the BRONDELL Service Center location nearest you,
    call 1-888-542-3355.

  • What is your Return Policy?

    Brondell Customer Returns Policy and Information

    1. Damaged and Defective - RA number required.
       
      Customers should contact Brondell Customer Support directly with damaged or defective warranty or service issues. Call tags (pre-paid shipping) will only be issued by Brondell when product is damaged or defective at time of delivery.
      The toll free number for Brondell Warranty and Customer Support is 1-888-542-3355
       
    2. Returns - RA number required. Special Instructions below:

      Advanced Bidet Toilet Seats, Bidets, & Hygienic Products:

      Due to governmental regulations and the hygienic nature of these products, Brondell can only accept customer returns on Swash Bidet Seats, Breeza and LumaWarm Toilet seats, and bidet products that are unopened, unused, and re-sellable.
      Customer returns to Brondell will incur a 10% restocking and handling fee to offset our shipping, handling, warehouse, and re-boxing costs.  Products that are used or in un-sellable condition are subject to additional fees and/or non-credit for returned merchandise.  Any returns must be initiated by customer within 30 days of purchase date.

      Brondell will not accept for credit any customer returns on Swash bidet seats, Breeza and LumaWarm toilet seats or bidet attachments and bidet products that have been installed and/or used in any manner.
      For Warranty service, customers should contact Brondell directly for repair and/or replacement of any defective merchandise.

      All other non-hygienic products:

      Customer returns to Brondell will incur a 10% restocking and handling fee to offset our shipping, handling, warehouse, and re-boxing costs. Products must be in new and unused condition with original packaging intact.  Products that are not in new and re-sellable condition are subject to additional fees and/or non-credit for returned merchandise.  H2O+ water filtration products including filters that have been used may not be returned as once water has been run through the filter, they are not re-sellable.
      Any returns must be initiated by customer within 30 days of purchase date.

      Toll free number: 1-888-542-3355

  • What is a Swash?

    A Swash is an advanced toilet seat that offers men, women, and children a fresh and hygienic cleansing using two retractable wash wands for posterior and feminine areas.

  • How does a Swash work?

    The Swash replaces your existing toilet seat. Unlike traditional versions, it has a heated seat and delivers a warm-water wash with temperature, pressure, and nozzle position adjustability (features vary by model.) Two self-cleaning, retractable wands are used, one for the posterior wash and another for the feminine wash. All functions are easily operated at the turn of a dial (Swash 100) or at the push of a button with a wireless remote control (Swash 300, 900, 1000, 1200, 1400, and CL825). The Swash 1000 and 1400 also include a warm air dryer for a complete "hands-free" experience, as well as a deodorizer and other special features.

  • What are the differences between the Swash models?

    A model comparison chart detailing the differences between models can be found HERE.

  • How do you operate the Swash?

    The Swash 100 is operated by simply turning a dial, while the electric Swash models control their wash operations by remote control, which can be mounted on the wall or the side of the toilet.

  • Can a Swash be used by children, elderly, and handicapped?

    Absolutely! Children love using a Swash, and they are wonderful for parents with children who are potty-trained but not yet able to clean themselves. Those who are elderly, or who have limited mobility or other limitations, can especially benefit from using the Swash.

  • Does the seat stay heated at all times?

    The heated seat function on the Swash 300, 900, 1000, 1200, 1400, and CL825 is controlled by the user. It can be set to one of three temperature settings, or simply turned off. The Swash also features an Eco Mode that turns the heated seat function to the low setting until the seat sensor is triggered by a user.

  • What is the duration of the wash?

    Pressing the ‘REAR’ or ‘FRONT’ button on the remote control starts the 2-minute wash cycle. Pressing this button once again at any point in that cycle starts the 2-minute cycle from the beginning. The ‘STOP’ button will stop the cycle at any point.

  • How long does the warm water last?

    • The Swash 900, 1000, 1200, 1400 and CL825 use an instant ceramic heating system and provide "endless" warm water washes
    • The Swash 300 is equipped with a warm water reservoir tank, which maintains warm water for the duration of a 60-second wash cycle. After that, the water temperature will start to decrease and then go cold. Once you stop the cycle, the tank will refill and heat. It takes about 3-4 minutes to refill and reheat the tank to the desired temperature
    • The Swash 100 pulls room temperature water from your existing water line and does not heat the water
  • What is the difference between the front and rear washes on the Swash models?

    The front wash offers a feminine cleanse while the rear wash offers a posterior wash for both men and women.

  • Do the wands ever "get in the way"?

    No, the wash wands are only extended during the cleaning cycle. At all other times they are housed inside the unit to avoid being contaminated. As a further safeguard, the wands clean themselves with a high-pressure spray of water before and after each use. The Swash 1000 also offers nozzle sterilization.

  • Is a Swash safe and reliable?

    The Brondell Swash is ETL- and UPC-certified, and Brondell warrants its products for one year from the date of purchase, with the exception of the Swash 1000 and 1400 which includes a limited three-year warranty. With proper usage, Brondell products will provide years of reliable use. Owners should read and follow all safety precautions in the literature provided with the product.

  • What is the weight limit of the Swash?

    The Swash Lid has a weight limit of 270 pounds. The seat part has a weight limit of 330 pounds.

  • Where is the Swash manufactured and serviced?

    The Swash is manufactured in Korea. All of Brondell’s products are serviced in San Francisco, CA, USA.

  • What is your Return and Warranty policy?

    Our Warranty policy can be found HERE, and our Returns policy can be found HERE.

  • When will I receive my order?

    • Orders typically ship the next business day
    • US orders ship from our warehouse in Effingham, IL and typically ship via UPS Ground unless otherwise specified
    • Delivery times vary, but usually are between 1-6 business days depending on distance from the warehouse
    • Brondell ships orders directly from our warehouse in Toronto, ON to destinations within Canada
    • The Swash 1400 will ship mid to late April
  • Will the Swash bidet fit my toilet?

    Toilet Fit information can be found HERE.

  • What installation is required?

    Standard installation is quick and easy. It involves a few simple steps: shutting off the water valve at your toilet, removing your existing toilet seat, installing the Swash mounting bracket, and attaching the Swash to the bracket and connections. The included T-valve is installed directly below the toilet tank to direct filtered household water to the Swash. View the Swash Installation Video HERE.

  • I have a skirted toilet with no access to the tank or the toilet seat mounting bolts of my toilet. How do I install the Swash?

    The Brondell Swash comes with all of the plumbing and mounting hardware necessary to install the bidet on a traditional toilet. However, many modern toilets have sleek designs intended to cover and camouflage plumbing connections, which makes a typical installation difficult or impossible. For this, we recommend using our alternative T-valve option, found HERE. The T-valve will connect at the shut-off valve at the wall instead of under the toilet tank. If your fixture also only has top-side access to the mounting bolts that hold the seat to the toilet, you will likely need top-mount hardware, found HERE.

  • What are the plumbing requirements of the Swash?

    Plumbing Requirements can be found on the "INSTALLATION" tab on each product page.

    The Swash is compatible with over 98% of residential fixtures in the United States. All that is required to hook your Swash up to water is a toilet fixture with a tank. Wall-mounted toilets require a separate water connection to be added in the bathroom in order to provide water for the Swash.

    The Swash includes everything that you need to plumb it into the water supply of your current toilet fixture. In the rare case that your water supply line is inflexible, you will have to purchase a flexible water line to complete the installation. A T-valve (shown) provides the Swash with a continuous flow of clean water to use for washing.

     

    To have your Swash professionally installed or have plumbing work completed, please use our preferred partner eLocal.com by clicking on the link below:

  • Do I need an electrical outlet?

    Our Swash 300, 900, 1000, and CL825 do require an electrical outlet. You will need a three-prong GFcI grounded outlet (e.g., outlet with an internal safety breaker, common in kitchens and bathrooms). If your outlet is more than three and a half feet from the toilet, you will need a grounded extension cord to operate your unit. For those customers interested in installing a new outlet specifically for the Swash, the optimum location when facing your toilet fixture is to the right side of the fixture underneath the toilet tank. The Swash 300, 900, 1000, AND CL825 operate on a standard 120 volts AC. For more information, see the "INSTALLATION" tab on each product page.

  • How much electricity does the bidet use?

    The Swash 900, 1000, 1200, 1400 and CL825 use 1200 watts when heating and spraying water. When not spraying water but the seat heater is on, power consumption is 60 watts.
    The Swash 300 uses 850 watts: 800 watts to heat the water, and 50 watts to run the seat heater. Additional information on Electrical Requirements can be found on the "INSTALLATION" tab on each product page.

  • How long is the power cord? What side of the bidet is the power cord on?

    For the Swash 900, 1000, and CL825 models, the power cord extends from the right side of the bidet seat when facing the toilet. For the Swash 300, 1200, and 1400 models, the power cord extends from the left side of the bidet when facing the toilet. The power cord for every Swash model is 3.5 feet long.

  • I don’t have electricity in my bathroom and don’t want to run an extension cord. What kind of bidet options do I have?

    The Swash EcoSeat, Spa Series Bidet Attachments, and CleanSpa Bidet Sprayers do not need electricity to operate.

  • What are the interior hole dimensions of the bidet seat?

    The interior hole of the elongated-size Swash is 11.5”L x 8”W. The interior hole of the round-size Swash is 10.75” x 8”.

  • Is your Swash compatible with seat elevators or toilet seat risers?

    The Swash is compatible with some Carex brand risers, found here:

  • For the Swash 100, can the control arm be moved to the left side, and does this model come in the Round size?

    No, the control arm cannot be adjusted. The Swash 100 EcoSeat only comes in one size, elongated. However, if you have a toilet with a length of at least 20.4” from the front of the tank to the front edge of the toilet bowl, the bidet should fit on your toilet. More information on EcoSeat Toilet Fit can be found HERE.

  • What colors are available for the Swash?

    The entire Swash series is available in white. The Swash 1000 and 1400 are also available in biscuit. If you are looking to match your new Swash with an existing toilet, our color recommendations for American Standard, Kohler, and Toto toilets are as follows:

    White

    • American Standard: White
    • Kohler: White
    • Toto: Between Colonial White and Cotton (not a perfect match)

    Biscuit

    • American Standard: Linen
    • Kohler: Biscuit
    • Toto: Sedona Beige
  • What is the Silver Ion Sterilization feature on the Swash 1000 and 1400?

    The nozzle sterilization is located inside of the Brondell Swash 1000 and 1400 and consists of ceramic balls that are covered in silver ion particles. When the nozzle sterilization button is pushed (when you are NOT using the Swash to clean yourself) the water is redirected through these balls, picks up these silver ions, and becomes charged. When that charged water flows over the stainless steel nozzles, the nozzles then become sterilized. Silver is a very powerful natural antibacterial agent that keeps the nozzles clean and corrosion-free for a longer nozzle life and provides the highest level of hygiene available.

  • How does the deodorizer work?

    The deodorizer is a fan that pulls the air out of the toilet bowl through an activated charcoal filter. The filter does not add any additional fragrances; it just neutralizes the odors in the toilet bowl.

  • What is Eco Mode?

    Eco Mode only affects the seat heating part of the bidet. Ten minutes after the seat is no longer in use, the bidet senses no one is sitting on the bidet and will go to EcoMode. If the seat temperature is set to Medium or High, the seat temperature will drop to LOW. If the seat temperature is on LOW or OFF, there will be no change. Turning off Eco Mode will enable the seat to be on the MEDIUM (Pink) or HIGH (Red) temperature setting even when the user isn’t using the bidet and will be the desired temperature when the user sits down on the seat. Instructions for canceling Eco Mode can be found in the Special Operations section of the Owner's Manual.

  • Why is it that when my child tries to use the bidet it doesn’t work?

    You may have noticed that the electric bidet models will not work unless someone is sitting on the seat. The sensors on the Brondell Swash seats are not weight sensors, but moisture sensors that know when they have made contact with skin. To use the bidet with kids, we recommend turning off this sensor. Instructions for canceling Seat Sensor Lock Mode (or turning off the seat sensor) on your Swash can be found in the Special Operations section of your owner's manual. Alternatively, if you don't want to turn off the sensor, you might be able to have your kids hold their hand on the seat to trip the sensor. If you imagine the tank of your toilet is 12 noon, the sensor is at about 4 o'clock. If they hold their hand here, the bidet sensor will be activated and the bidet will operate.

  • What maintenance is required?

    Swash seats are made of germ-resistant plastic. They can be cleaned with a soft, wet cloth and a mild detergent. For complete cleaning, the electric bidet toilet seat models feature a quick release from the mounting bracket. Although Swash wands are self-cleaning, Brondell recommends they be cleaned with a soft brush monthly or as needed. Brondell recommends that the removable mesh filter be cleaned on a regular basis as needed.

  • What are bidet filters? How often should they be replaced?

    If your home uses hard water, well water, or softened water, we recommend using an external bidet filter. The bidet filter should be changed every six months. Installation and purchase information can be found HERE.

  • Is the Swash covered by Medicare or Medicaid?

    You may be able to get coverage particularly with the state-level Medicaid , but you should check with your doctor and/or insurance provider for more information. If you have a medical condition that a hygienic bidet toilet seat can help, then your doctor may be able to prescribe a Swash bidet for you and you may be eligible to receive insurance coverage for it.

  • Will the LumaWarm fit my toilet?

    LumaWarm Toilet Fit Guide

    The LumaWarm heated toilet seat fits all standard Round and Elongated toilet bowls. Use the diagram above to measure your toilet to see if you have the Round or Elongated size bowl.

    The measurement between the 2 bolt holes (bolt spread) must be the standard US size of 5-1/2 inches or the European size of 6-1/4 inches for the LumaWarm seat to mount properly.

    NOTE: The LumaWarm is not compatible with toilet seat risers. However, we do sell top mount hardware separately HERE.

  • Can the LumaWarm be used with a seat elevator (riser)?

    The LumaWarm is not compatible with toilet seat risers. However, we do sell top mount hardware separately HERE

  • I see that you have Filters listed as Parts and Accessories for the Heated Toilet Seats. What are these and do I need them?

    Brondell previously manufactured a heated deodorizing toilet seat called the Breeza Warm. The deodorizing feature utilized filters to eliminate odors and add pleasant scents to your bathroom. Though the Breeza toilet seat line has been discontinued and the seats are no longer being manufactured, we still have these accessories available for customers that need new vents and filters.

  • How do I know if I need the LumaWarm Top-Mount Hardware?

    The top-mount hardware is required if you have a skirted toilet or very limited access to the underside of the toilet bowl, making it impossible to tighten nuts that secure the toilet seat bolts.

  • Do you have the option of moving or changing the length the power cord?

    No, the power cord cannot be changed or modified.  The power cord is 4 feet long and extends from the left side of the seat (when facing the toilet).

  • Is the LumaWarm battery-powered?

    No, the LumaWarm is not battery-powered; it requires a GFCI outlet to work.

  • Can the LumaWarm be installed with a Brondell bidet?

    Yes, the LumaWarm can be installed with FreshSpa or PureSpa Bidet Attachments or any of our Bidet Sprayers.  This seat will not work with the Swash line.

  • Does the blue LED nightlight come in any other color?

    No, the nightlight only comes in blue.

  • Does the LumaWarm come with a remote control?

    No, the LumaWarm does not come with a remote control.  The control panel for adjusting the temperature and nightlight settings is on the base of the seat.

  • Can I leave the seat heat and nightlight on all day and all night?

    Yes, the LumaWarm is designed to be left on 24 hours a day.

  • What are the electrical requirements?

    LumaWarm Heated Nightlight Toilet Seats must be plugged into a standard GFCI (Ground Fault Circuit Interrupt) outlet. The GFCI outlet is generally required in bathrooms, kitchens, and near sources of water. LumaWarm users typically need an outlet within three and a half feet of the toilet fixture; though running an extension cord is perfectly acceptable as well (see below). We recommend a minimum of 15 amps for the circuit for the LumaWarm.

    If you don't have a GFCI outlet in the bathroom, you can easily purchase an inexpensive GFCI adapter online at Amazon.com or at your local hardware store

    Extension Cords
    While we recommend installing a dedicated outlet near your toilet fixture, If you need to use an extension cord with an existing outlet, we suggest you use the shortest cord length available. The extension cord should only be a 3 prong heavy duty cord that can handle a 15-20 amp load with a gauge of 10-12. You may want to use a cord concealing kit.

     

    Installing a New GFCI Outlet
    An optimum outlet placement would be behind the toilet fixture on the right or left hand side depending on which product you purchase.

    To find a licensed electrician in your area, please use our preferred partner eLocal.com by clicking on the link below: