Brondell Swash Advanced Bidet Seat FAQs
What is the Swash SE400?
The Swash SE400 is an advanced toilet seat that offers men, women, and children a fresh and hygienic cleansing using a retractable wash nozzle for posterior and feminine areas.
How does a Swash work?
The Swash replaces your existing toilet seat. Unlike traditional versions, it has a heated seat and delivers a warm-water wash with temperature, pressure, and nozzle position adjustability. All functions are easily operated at the push of a button on the side control panel.
What are the differences between the Swash models?
A model comparison chart detailing the differences between models can be found HERE.
Where is the Swash manufactured and serviced?
The Swash is manufactured in Korea. All of Brondell’s products are serviced in San Francisco, CA, USA.
What is your Return and Warranty policy?
Our Warranty policy can be found HERE, and our Returns policy can be found HERE.
When will I receive my order?
- Orders typically ship the next business day
- US orders ship from our warehouse in Effingham, IL and typically ship via UPS Ground unless otherwise specified
- Delivery times vary, but usually are between 1-6 business days depending on distance from the warehouse
- Brondell ships orders directly from our warehouse in Toronto, ON to destinations within Canada
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INSTALLATION AND FITMENT
Will the Swash bidet fit my toilet?
Toilet Fit information can be found on the "Toilet Fit" tab of this page.
What installation is required?
Standard installation is quick and easy. It involves a few simple steps: shutting off the water valve at your toilet, removing your existing toilet seat, installing the Swash mounting bracket, and attaching the Swash to the bracket and connections. The included T-valve is installed directly below the toilet tank to direct filtered household water to the Swash.
I have a skirted toilet with no access to the tank or the toilet seat mounting bolts of my toilet. How do I install the Swash?
The Brondell Swash comes with all of the plumbing and mounting hardware necessary to install the bidet on a traditional toilet. However, many modern toilets have sleek designs intended to cover and camouflage plumbing connections, which makes a typical installation difficult or impossible. For this, we recommend using our alternative T-valve option, found HERE. The T-valve will connect at the shut-off valve at the wall instead of under the toilet tank. If your fixture also only has top-side access to the mounting bolts that hold the seat to the toilet, you will likely need top-mount hardware, found HERE.
Do I need an electrical outlet?
The Swash SE400 does require an electrical outlet, operating on a standard 120 volts AC. You will need a three-prong GFcI grounded outlet (e.g., outlet with an internal safety breaker, common in kitchens and bathrooms). If your outlet is more than three and a half feet from the toilet, you will need a grounded extension cord to operate your unit. For those customers interested in installing a new outlet specifically for the Swash, the optimum location when facing your toilet fixture is to the right side of the fixture underneath the toilet tank.
How much electricity does the bidet use?
The Swash SE400 uses 600 watts when heating and spraying water. When not spraying water but the seat heater is on, power consumption is 60 watts.
How long is the power cord? What side of the bidet is the power cord on?
On the Swash SE400, the power cord is 3.5 feet long, and extends from the right side of the bidet (when facing the toilet).
I don’t have electricity in my bathroom and don’t want to run an extension cord. What kind of bidet options do I have?
The Swash EcoSeat, Spa Series Bidet Attachments, and CleanSpa Bidet Sprayers do not need electricity to operate.
Is your Swash compatible with seat elevators or toilet seat risers?
The Swash is compatible with some Carex brand risers, found HERE.
What colors are available for the Swash?
The Swash SE400 is available in white only. If you are looking to match your new Swash with an existing toilet, our color recommendations for American Standard, Kohler, and Toto toilets are as follows:
- American Standard: White
- Kohler: White
- Toto: Between Colonial White and Cotton (not a perfect match)
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USING YOUR SWASH
How do you operate the Swash?
The Swash SE400 is operated by a control panel on the side left of the seat (as you are facing the toilet).
Can a Swash be used by children, elderly, and handicapped?
Absolutely! Children love using a Swash, and they are wonderful for parents with children who are potty-trained but not yet able to clean themselves. Those who are elderly, or who have limited mobility or other limitations, can especially benefit from using the Swash.
Does the seat stay heated at all times?
The heated seat function of the Swash SE400 is controlled by the user. It can be set to one of three temperature settings, or simply turned off. The Swash also features an Eco Mode that turns the heated seat function to the low setting until the seat sensor is triggered by a user.
What is the duration of the wash?
Pressing the ‘REAR’ or ‘FRONT’ button on the remote control starts the 2-minute wash cycle. Pressing this button once again at any point in that cycle starts the 2-minute cycle from the beginning. The ‘STOP’ button will stop the cycle at any point.
What is the difference between the front and rear washes?
The front wash offers a feminine cleanse while the rear wash offers a posterior wash for both men and women.
Does the nozzle ever "get in the way"?
No, the wash nozzle is only extended during the cleaning cycle. At all other times they are housed inside the unit to avoid being contaminated. As a further safeguard, the nozzle cleans itself with a high-pressure spray of water before and after each use.
Is a Swash safe and reliable?
The Brondell Swash SE400 is ETL- and UPC-certified (US) and comes with a one-year limited warranty. With proper usage, Brondell products will provide years of reliable use. Owners should read and follow all safety precautions in the literature provided with the product.
What is the weight limit of the Swash?
The Swash Lid has a weight limit of 220 pounds. The seat part has a weight limit of 300 pounds.
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SPECIAL FEATURES AND FUNCTIONS
What is EcoMode?
In this mode the water in the tank and the seat temperature will be heated to 86°F when the bidet is not in use. Once a person sits on the bidet the Swash will revert to the last seat and water temperature settings used. To select this option press and release the “Eco Mode” button on the Control Panel to illuminate its indicator.
Why is it that when my child tries to use the bidet it doesn’t work?
You may have noticed that the bidet will not work unless someone is sitting on the seat. The sensors on the Brondell Swash seats are not weight sensors, but moisture sensors that know when they have made contact with skin. To use the bidet with kids, we recommend turning off this sensor. Instructions for canceling the Seat Sensor Lock Mode (or turning off the seat sensor) on your Swash can be found in the Special Operations section of the Owner's Manual. Alternatively, if you don't want to turn off the sensor, you might be able to have your kids hold their hand on the seat to trip the sensor. If you imagine the tank of your toilet is 12 noon, the sensor is at about 4 o'clock. If they hold their hand here, the bidet sensor will be activated and the bidet will operate.
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What maintenance is required?
Swash seats are made of germ-resistant plastic. They can be cleaned with a soft, wet cloth and a mild detergent. For complete cleaning, the Swash features a quick release from the mounting bracket. Although Swash wands are self-cleaning, Brondell recommends they be cleaned with a soft brush monthly or as needed. Brondell recommends that the removable mesh filter is cleaned on a regular basis as needed.
What are bidet filters? How often should they be replaced?
If your home uses hard water, well water, or softened water, we recommend using an external bidet filter. The bidet filter should be changed every six months. Installation and purchase information can be found HERE.
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MEDICARE AND MEDICAID
Is the Swash covered by Medicare or Medicaid?
You may be able to get coverage particularly with the state-level Medicaid , but you should check with your doctor and/or insurance provider for more information. If you have a medical condition that a hygienic bidet toilet seat can help, then your doctor may be able to prescribe a Swash bidet for you and you may be eligible to receive insurance coverage for it.